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Home > Help Center > FAQs Library > How to Place an Order

How to Place an Order

  1. What if I only need to send you a file?
  2. Where can I see a list of all your products?
  3. Can I get a price quote before ordering from you?
  4. Do I need to log in or create an account before ordering?
  5. How do I pay for my printing?
  6. What options are available for picking up or shipping my order?
  7. I need to reorder something I've ordered from you in the past. How can I do that?
Q.
What if I only need to send you a file?
A.

If you need to send a file, you can either include it as part of your order (preferred) or use the Send a File utility on the sidebar of your account page. If you need to attach the file to an existing order, find the job ticket (on your account page) for the order in question, or click the link to the job ticket from the confirmation email we sent you when you placed the order. Upload your file using the Send a File utility and drag it to the order you want to attach it to.

Q.
Where can I see a list of all your products?
A.

You can see our list of printing products here. Select an item from the list to visit its order page.

Q.
Can I get a price quote before ordering from you?
A.

Yes. There are two ways to do this. Many of our order forms and Reorder Forms Library items contain detailed pricing information and/or pricing calculators that update the price as you enter your specifications. When you submit the form, that pricing information will carry through to the shopping cart. If you have a custom order with special pricing requirements, we recommend you fill out our Custom Printing Quote form. We'll then review the details of your order and present you with a quote as quickly as we can.

Q.
Do I need to log in or create an account before ordering?
A.

If you're a returning customer, you probably will not need to log in again, unless you logged out after your last visit or cleared your browser cookies. If you did log out or delete your cookies, you will be asked to log in at the time you place your order. If you're a new customer, you'll need to create an account as part of the order process.

Q.
How do I pay for my printing?
A.

We have multiple options for paying for your printing, including credit cards, debit cards, business/personal checks, money orders, cashier checks, and open accounts (upon credit approval). To learn more, visit the Payments and Billing section of our Help Center.

Q.
What options are available for picking up or shipping my order?
A.

We offer UPS and FedEx shipping, as well as free local delivery. If you prefer to pick up your order, you can do that, too. You'll be given the opportunity to choose a pick-up/delivery option when you place your order.

Q.
I need to reorder something I've ordered from you in the past. How can I do that?
A.

Reorders are easy on our website. Just log into your account page, find the previous order in your order history, and hit the Reorder button.