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If you are feeling overwhelmed, have an idea, the finished design, or just need some questions answered we are here for you!

Do you need help with or want a better understanding of: controlling unruly files, creating jobs in Adobe Illustrator or Photoshop, placing logos, layouts, handling large jobs, sending or creating a pdf, dealing with trim sizes, bleeds, crop marks, understanding creep, printer spreads, understanding trap, what you need for delivery of files to us using the FTP, CD, DVD, Zip disks, Memory cards, or Jump drives, sizes of files to send via email, image resolution or proper dpi for printing, printing and designing in Microsoft Word or Publisher, understanding RGB verse CMYK, what our standards are for proofing, seeing a low resolution proof and/or high resolution proof, or even just to understand how our system of color management, monitors, proofers, plate curves and press densities are geared toward our presses and how they react to specific media, screening, and environmental conditions in the shop.

Call or email us with your question or questions and we will help you out as quick as possible.

You can reach us Monday through Friday from 8:30 am to 5:00 pm except on major holidays.

See our contact page for more information.
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FAQ
(Frequently Asked Questions)
Controlling Unruly Files
Click here to view common file issues
Can I create my files in Adobe Illustrator or Photoshop?
Illustrator and Photoshop are not inherently designed for page layout. They are suited for building and manipulating graphics such as logos, photos or other layout objects that are contained in your project. An example would be using Illustrator to build a logo, then placing that logo into a page layout program (such as InDesign) and adding your text and other artwork that application. Please note that if you submit large jobs (ie. 8 or more pages) to us that are built in Illustrator or Photoshop, it will most likely take our Prepress Team a little longer to put your job together and may incur extra production charges.
Can I send a PDF file?
You may send us a PDF file. Please be aware that we may not be able to make complex corrections to your file if you provide a PDF. Also, you must make sure your file is the correct trim size and if it bleeds, there must be a minimum 1/8" bleed provided. In the case of a file that bleeds, please make sure you have Crop Marks turned on, or added to your file.
Do I need to adjust my layout for Creep?
No. We will calculate necessary creep during the imposition phase if your job requires it.
Do I need to build my job as Printer's Spreads?
No. Please build your jobs as single page, 'reader's spreads'. We will impose your files for printing.
Do I need to trap my files?
No. Our Nexus RIP automatically traps all files.
How do I deliver my files to you?
There are several ways to get your files to us. The fastest and easiest way would be to use our FTP (File Transfer Protocol) upload on the homepage of our website. We also accept CD, DVD and Zip disks. Simply package your files from your layout application and burn them to a disc and drop it in the mail or ship it to us with a printout. Another way would be to email your file(s) to us, providing they are not prohibitive in size (must be below 20Mb for email).
What about image resolution?
We prefer that your images be as high resolution as possible. For color images, please provide images with a resolution of 300 dpi minimum, grayscale 600 dpi and bitmap images should be 1200 dpi.
What about Microsoft Word or Publisher?
If you have built your job with one of these programs, don't worry, our Prepress Team is knowledgeable in making these files work just like any other job.
What is Bleed?
Bleed is the extra image or color that extends beyond the trim edge of your printed piece. We request that you add a minimum 1/8" bleed if your files require trims that bleed. Bleeding your images or color beyond the edge of your document will eliminate a white edge showing when the printed job is trimmed to final size.
What is CMYK?
CMYK stands for Cyan, Magenta, Yellow and Black. These are the four process colors used in traditional offset printing. These three colors plus black roughly correspond to primary colors which can be mixed across the visible spectrum.
What is RGB?
RGB stands for the primary colors Red, Green and Blue. It is a computer's native color space for displaying images. Human eyes are sensitive to these colors and all colors are perceived as a combination of these three colors.
What is Trim?
Trim or trim size is generally referred to as the final size of your printed piece after it has been cut down from the printed sheet.
What type of media do you accept for file delivery?
We accept CD, DVD, Zip and 3.5" Floppy disks.
Why don't the proofs you sent match what I see on my monitor?
Monitors vary by manufacturer and quality. They also vary due to lighting conditions, resolution and calibration. Our system is set up to match current printing industry standards. Our color management, monitors, proofers, plate curves and press densities are geared toward our presses and how they react to specific media, screening and environmental conditions in the shop.